She worked out on it 5 days / week for 45min - 1 hr (usually, following one of their online instructor-led programs). I wish I had read all these 1 star reviews before I bought the iFit stationary bike. We can't help you until you gather and submit all this information they should already have. Submit a trouble ticket directly from an iFit machine you're logged into, and they can't resolve what the machine is or the user account it's attached to? Classic Customer Support flowchart nonsense. iFit/ProForm is a model case for NOT using overseas code developers. Muddle through the slow and clunky interface on the mobile app, schedule the workout and it might appear on your Roku. Don't bother searching for anything on the website.
You can only search certain workout types on the machine. There's no synergy between the different platforms at all.
But it all gets overshadowed by how terrible the different Machine/Website/Mobile App/Roku Apps are, and each in their own amazingly unique way. The workouts are enjoyable too, if you ignore how badly implemented "Smart Adjust" is. Our Pro 9000 treadmill gets used a lot and hasn't blown up yet, so that's worth a couple stars. Bottom Line Up Front: Every user interface is awful.
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